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To set up a Call line, in the Groups admin center, expand, choose, and then choose. Type a name for the Call line in package at the top. overflow virtual receptionist. To add an existing resource account: Under, select the button to add a resource represent this Call line.

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Select the button next to the resource account you wish to appoint to this Call queue. At the bottom of the pane, choose the button. If you need to develop a resource account: Under, select the button to add a resource account for this Call queue. On the pane, search for any set of letters to bring up the results dropdown.

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On the pane: Type in a descriptive. Agents see this name when a call is presented to them. Enter a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button. On the pane, choose the button. Agents see the resource account name when they receive an incoming call.

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Designate outgoing caller ID numbers for the agents by specifying one or more resource accounts with a contact number. Representatives can choose which outbound caller ID number to utilize with each outbound call they make. Within the Calls App, agents can utilize their Call Queue (CQ)/ Automobile Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you desire to permit agents to utilize for outgoing caller ID functions. Select the button next to the resource account with a designated telephone number. Select the button at the bottom of the pane. If you don't have a resource account with an appointed telephone number: Under, pick the button to include a resource account.

Select the button at the bottom of the results. On the pane: Enter a descriptive. Representatives see this name when a call is presented to them. Enter a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button.

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After you've produced this new resource account for calling ID, you'll still need to: Choose a supported language. This language is utilized for system-generated voice triggers and voicemail transcription, if you allow them. When you've chosen a language, pick the button at the bottom of the page. Define if you wish to play a welcoming to callers when they show up in the line.

The uploaded recording can be no bigger than 5 MB. If you choose, the system checks out the text that you type (approximately 1000 characters) when the Call queue addresses a call. Note When using Text to Speech, the text must be gone into in the language picked for the Call queue.

Groups supplies default music to callers while they are on hold in a queue. The default music provided in Teams Call queues is without any royalties payable by your organization. If you wish to play a particular audio file, select and submit an MP3, WAV, or WMA file. Note You are accountable for separately clearing and securing all required rights and approvals to utilize any music or audio file with your Microsoft Teams service, which may consist of intellectual property and other rights in any music, sound results, audio, brands, names, and other content in the audio file from all relevant rights holders, which may include artists, stars, performers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other parties who own, manage or license the music copyrights, sound results, audio and other copyright rights.

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Evaluation the prerequisites for including representatives to a Call line. You can include up to 200 agents by means of a Groups channel. You need to belong to the group or the developer or owner of the channel to add a channel to the line. To use a Teams channel to handle the line: Select the radio button and choose (overflow call handling).

Select the channel that you desire to use (only standard channels are fully supported) and choose. The following clients are supported when using a Teams channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac client Keep in mind If you use this choice, it can use up to 24 hours for the Call queue to be completely operational.

You can amount to 20 representatives individually and up to 200 representatives via groups. If you wish to add specific users or groups to the line: Select the radio button. To to the line: Select, search for the user, select, and after that select. To to the line: Select, search for the group, choose, and after that choose.

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Keep in mind New users added to a group can take up to 8 hours for their very first call to arrive. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be included as agents to the Call queue. Essential Known concern: Appointing private channels to Call lines When utilizing a private channel calls will be distributed to all members of the group even if the private channel only has a subset of employee.

minimizes the amount of time it considers a caller to be linked to an agent after the agent accepts the call. For conference mode to work, agents in the Call queue should utilize among the following clients: The most recent variation of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts must be set to Teams, Just mode. Agents who don't fulfill the requirements aren't included in the call routing list. We recommend allowing conference mode for your Call queues if your agents are using compatible clients (overflow virtual receptionist). Pointer Setting to is the suggested setting. overflow call handling. When you have actually chosen your call answering alternatives, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Organization Server. Conference mode is required if Groups users require to consult/transfer calls with Call lines. Representatives might hear the configured music on hold in line for as much as 2 seconds when first joining the call.

If you require to use Conference mode, select,, or as the. If you require to use Attendant routing, set Conference mode to. Note If Compliance recording is enabled on the representatives, the combination of and isn't supported. If you need to utilize, choose,, or as the.

When utilizing and when there are less calls in line than offered agents, only the first two longest idle agents will exist with calls from the queue. When using, there might be times when an agent receives a call from the queue soon after becoming not available, or a brief delay in receiving a call from the queue after appearing.